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Return policy / Revocation

What is my right of revocation?

You have the right to cancel this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods. To exercise your right of withdrawal, you must inform us, Organtic GmbH, Werlter Str. 5, 26901 Lorup, e-mail:, by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the expiry of the cancellation period. You can use the attached model withdrawal form, which is not mandatory.

What are the consequences of the revocation?

If you revoke this contract, we will reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us without undue delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods. You must pay for any loss in value of the goods only if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.


What are your delivery times?

Within Germany our delivery time is 2-3 business days. France, Austria and Benelux within 3-5 business days.

How much will shipping cost?

Shipping costs vary by location of delivery and will be visible throughout the chechout process.

Can you provide worldwide shipping?

So far worldwide shipping is not possible, due to fertilizer regulation laws and custom restrictions. Within Europe it is possible.

My Order

How can I cancel my order?

Please cancel the order via the link provided by us in the order confirmation. If this doesn't work for you, please contact us via chat or on our Instagram

What if I receive the wrong product?

Please contact us via the chat option in our store or write us on Instagram

Do you offer exchanges for faulty items?

Yes, of course. If you receive a damaged product, please contact us as well via chat or on Instagram


How do I return my product?

Please contact us via the link you received in your order or through your user account. We will provide you with a return shipping label.

How do I care for my product?

You should store it in a dry location without direct sunlight.